Implementation of a Customer Services Information Systems Strategy in a Higher Education Context - An Integrative Perspective.
Tayfour A. MohammedHelen J. RichardsonPublished in: Organizational Dynamics of Technology-Based Innovation (2007)
Keyphrases
- higher education
- information systems
- online learning
- learning technologies
- e learning
- hong kong
- context aware
- customer service
- learning in higher education
- blended learning
- mobile learning
- distance learning
- hybrid learning
- learning management systems
- m learning
- open university
- educational contexts
- service quality
- information technology
- mobile applications
- technology enhanced
- networked learning
- educational process
- corporate training
- tertiary education
- distance education
- south africa
- health care
- case study
- vocational education