Question Answering for Technical Customer Support.
Yang LiQingliang MiaoJi GengChristoph AltRobert SchwarzenbergLeonhard HennigChangjian HuFeiyu XuPublished in: NLPCC (1) (2018)
Keyphrases
- question answering
- customer support
- technical support
- information extraction
- world wide
- natural language processing
- information retrieval
- natural language
- high tech
- customer service
- customer satisfaction
- application development
- passage retrieval
- cross language
- syntactic information
- question classification
- qa clef
- natural language questions
- call center
- question answering systems
- service quality
- databases
- semantic roles
- candidate answers
- answer validation
- artificial intelligence
- answering questions