Evaluation of Logistics Service Quality: Sentiment Analysis of Comment Text Based on Multi-Level Graph Neural Network.
Wei ChenXuan ZhengHaijun ZhouZhe LiPublished in: Traitement du Signal (2021)
Keyphrases
- sentiment analysis
- service quality
- neural network
- opinion mining
- sentiment classification
- customer satisfaction
- user satisfaction
- text classification
- service providers
- multi aspect
- text mining
- sentence level
- electronic commerce
- quality of service
- public opinion
- user generated
- product reviews
- sentiment lexicon
- incident management
- competitive advantage
- weighted graph
- news articles
- natural language processing
- automatic construction
- information quality
- data analysis
- information systems