Business process modelling, simulation and reengineering: call centres.
Razvi DoomunNevin Vunka JungumPublished in: Bus. Process. Manag. J. (2008)
Keyphrases
- business process
- business processes
- process model
- ws bpel
- case study
- business process models
- business process management
- web services
- model driven development
- workflow management systems
- process mining
- business rules
- workflow model
- business process modeling
- project management
- real world
- data model
- artificial intelligence