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Who needs the help desk? Tackling one's own technological problem via self IT service.

Sam ZazaIris A. JunglasDeborah J. Armstrong
Published in: Inf. Organ. (2021)
Keyphrases
  • customer service
  • service providers
  • service quality
  • service oriented
  • web services
  • special case
  • information services
  • heavy traffic
  • neural network
  • database systems
  • service discovery
  • service systems
  • customer support