Evaluation service quality of crowding metros using structural equation modelling - A case study in Beijing.

Yingxiang Wang Xinyue Xu Haiying Li Yi Lu

Published in: ITSC (2019)

Keyphrases

service quality
customer satisfaction
service providers
user satisfaction
electronic commerce
case study
information systems
quality of service
competitive advantage
evaluation method
call center
evaluation model
databases
management system
fuzzy comprehensive evaluation method
online shopping
marketing strategies