An empirical investigation of the economic payoffs of e-business and CRM innovations.
Namchul ShinPublished in: Int. J. Electron. Bus. (2004)
Keyphrases
- technological innovations
- customer relationship management
- business transactions
- incomplete information
- developed countries
- game theory
- developing countries
- business models
- nash equilibrium
- service quality
- data mining applications
- business process
- business processes
- repeated games
- electronic business
- customer service
- international trade
- national level
- free riding
- business partners
- perfect information
- process management
- marketing strategies
- real time
- life cycle
- data mining