Managing the Quality of Modular Services - A Process-Oriented Aggregation of Expected Service Levels Based on Probability Distributions.
Clemens van DintherRico KnapperBenjamin BlauTobias ConteArun AnandasivamPublished in: CEC (2010)
Keyphrases
- process oriented
- service level
- probability distribution
- service quality
- service systems
- service level agreements
- call center
- computer supported
- service requirements
- web services
- service providers
- service oriented
- total cost
- key performance indicators
- goal oriented
- web technologies
- service oriented architecture
- lead time
- metadata
- service composition
- random variables
- service delivery
- supply chain
- service selection
- optimal solution
- objective function
- inventory models
- inventory policy
- data mining