Approximate sojourn time distribution of a discriminatory processor sharing queue with impatient customers.
Sunggon KimPublished in: Math. Methods Oper. Res. (2018)
Keyphrases
- processor sharing queue
- service times
- arrival rate
- call center
- fluid model
- processor sharing
- steady state
- single server queue
- heavy traffic
- single server
- arrival process
- queue length
- queueing networks
- queueing systems
- customer satisfaction
- random variables
- information systems
- customer service
- asymptotically optimal
- service quality