Modelling and (re-)planning periodic home social care services with loyalty and non-loyalty features.
Maria Isabel Gomes SalemaTânia Rodrigues Pereira RamosPublished in: Eur. J. Oper. Res. (2019)
Keyphrases
- home care
- service quality
- potential customers
- social norms
- feature set
- feature extraction
- competitive advantage
- service oriented
- social interaction
- online shopping
- home network
- service providers
- classification accuracy
- low level
- customer satisfaction
- long term
- data mining
- health care
- smart home
- mobile services
- social media
- home environments
- video sharing