Improving web user satisfaction by ensuring usability criteria compliance: The case of an economically depressed region of Europe.
María del Carmen Suárez TorrentePatricia Conde-ClementeAna Belén Martínez PrietoAquilino Adolfo Juan-FuentePublished in: Online Inf. Rev. (2016)
Keyphrases
- user satisfaction
- information systems
- search experience
- user engagement
- website
- service quality
- perceived usefulness
- customer satisfaction
- quality attributes
- structural equation modeling
- evaluation criteria
- web pages
- user friendliness
- united states
- information quality
- objective measures
- database
- user perceptions
- web data
- user experience
- mobile learning
- social networks