Using Process Mining to Formalise Service Level Agreement (SLA) Allocation.
Cathryn PeoplesZeeshan TariqAdrian MooreMohammad Hossein ZoualfaghariAndrew ReevesPublished in: SmartWorld/SCALCOM/UIC/ATC/IOP/SCI (2021)
Keyphrases
- service level agreements
- process mining
- business process
- business processes
- process model
- event logs
- resource allocation
- cloud computing
- service level
- clinical pathway
- web services
- quality of service
- resource management
- case study
- service oriented
- service providers
- grid services
- real time
- computing resources
- case based reasoning
- user interface