How Knowledge Management Can Support the IT Security of eGovernment Services.
Markus NickStephan GroßBjörn SnoekPublished in: KMGov (2003)
Keyphrases
- knowledge management
- e government
- service delivery
- service management
- government services
- public services
- human centric
- electronic government
- public sector
- developing countries
- digital government
- governmental organizations
- knowledge resources
- information technology
- intellectual property
- workflow technology
- strategic planning
- information systems
- government information
- knowledge sharing
- end users
- web services
- decision making
- public organizations
- service providers
- case study
- service discovery
- end to end
- public administration
- mobile services
- government agencies
- directory service
- service oriented
- life cycle