A Double-edged Sword? Algorithmic Management and Workers' Proactive Service.
Peng HuPublished in: AMCIS (2023)
Keyphrases
- management system
- service management
- configuration management
- service platform
- service provisioning
- web services
- service delivery
- distributed computing systems
- service provision
- information technology
- information systems
- network management
- information management
- enterprise systems
- service composition
- information services
- steady state
- management policies
- data management
- grid infrastructure
- amazon mechanical turk
- virtual organization
- customer service
- virtual enterprise
- mobile services
- data processing
- end users
- mission critical
- customer support
- service oriented
- context aware
- knowledge management
- database systems
- decision making