Keyphrases
- service oriented
- service providers
- web services
- management system
- service discovery
- neural network
- customer satisfaction
- information processing
- vehicular networks
- air traffic
- service quality
- knowledge management
- end users
- information services
- information technology
- service oriented architecture
- case study
- website
- customer service
- public services
- information systems
- processor sharing
- upper layer
- search engine