Cabs, male drivers and midnight commuting: manufacturing respectability of the unmarried women agents of call centers in India.
Shelly TaraP. Vigneswara IlavarasanPublished in: AI Soc. (2012)
Keyphrases
- call center
- agent technology
- multi agent systems
- multi agent
- multiagent systems
- arrival rate
- software agents
- asymptotically optimal
- service level
- autonomous agents
- gender differences
- decision making
- multiple agents
- statistically significant
- african american
- service quality
- queue length
- information technology
- cooperative
- manufacturing systems
- mobile agents
- intelligent agents
- heavy traffic
- special case
- databases
- reinforcement learning
- service systems