Late payment prediction models for fair allocation of customer contact lists to call center agents.
Jongmyoung KimPilsung KangPublished in: Decis. Support Syst. (2016)
Keyphrases
- call center
- agent technology
- prediction model
- multi agent
- cooperative
- probabilistic model
- electronic commerce
- payment scheme
- service times
- customer service
- credit card
- service quality
- software agents
- resource allocation
- multiagent systems
- multi agent systems
- neural network model
- service level
- data management
- customer satisfaction
- information technology
- asymptotically optimal
- heavy traffic
- database systems
- service systems
- real time