The Value to the Customer of RFID in Service Applications.
Gregory R. HeimWilliam R. Wentworth Jr.Xiaosong David PengPublished in: Decis. Sci. (2009)
Keyphrases
- customer service
- customer satisfaction
- service requirements
- call center
- service times
- electronic commerce
- service quality
- service oriented
- point of sale
- rfid tags
- low cost
- service discovery
- service systems
- rfid technology
- service providers
- data collection
- web services
- customer support
- online stores
- radio frequency identification
- heavy traffic
- service delivery
- steady state
- queue length
- information services
- customer behavior
- business processes
- power consumption
- customer requirements
- arrival process
- service oriented architecture