Massive Semantic Video Annotation in High-End Customer Service - Example in Airline Service Value Assessment.
Ken FukudaJulio VizcarraSatoshi NishimuraPublished in: HCI (24) (2020)
Keyphrases
- customer service
- video annotation
- high end
- visual concepts
- call center
- sports video
- computer systems
- customer satisfaction
- video data
- semantic concepts
- semantic analysis
- computing systems
- video content
- video analysis
- semantic information
- video shots
- frame rate
- video database
- low level features
- semantic similarity
- real time
- semantic content
- processing units
- service quality
- video surveillance
- image content
- semantic web
- mobile devices
- high level
- information systems
- databases
- file system
- visual features
- arrival rate
- image retrieval
- parallel programming