Evaluation Model for the Implementation of Information Technology Service Management using Fuzzy ITIL.
Rudy Yandri SuharjitoDitdit Nugeraha UtamaAmalia ZahraPublished in: ICCSCI (2019)
Keyphrases
- evaluation model
- service management
- fuzzy theory
- information technology
- fuzzy comprehensive evaluation
- fuzzy analytic hierarchy process
- service delivery
- ahp method
- evaluation method
- fuzzy comprehensive evaluation method
- network management
- fuzzy clustering
- e government
- analytic hierarchy process
- fuzzy logic
- artificial immune network
- information systems
- membership functions
- fuzzy sets
- neural network
- government agencies
- group decision making
- knowledge management