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Introduction to the Smart Service Systems: Analytics, Cognition, and Innovation Minitrack.
James C. Spohrer
Haluk Demirkan
Published in:
HICSS (2015)
Keyphrases
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service systems
case study
web technologies
service level
service oriented
learning analytics
data management
enterprise systems
arrival rate
queueing model
call center
bayesian networks
information processing
random fields