Chatbots in Airport Customer Service - Exploring Use Cases and Technology Acceptance.

Isabel Auer Stephan Schlögl Gundula Glowka

Published in: Future Internet (2024)

Keyphrases

response time
customer service
technology acceptance
customer satisfaction
factors influencing
social influence
police officers
user satisfaction
service quality
technology adoption
databases
information systems
statistical significance
call center
perceived usefulness