Towards Digital Economy: The Impact of Electronic Banking on Customer Satisfaction among the Pakistan Banking Industry.
Muhammad ZahidMuhammad JehangirNaveed ShahzadPublished in: Int. J. E Entrepreneurship Innov. (2012)
Keyphrases
- customer satisfaction
- banking industry
- internet banking
- banking services
- service quality
- information technology
- commercial banks
- hong kong
- marketing strategies
- return on investment
- security analysis
- user satisfaction
- driving forces
- fraud detection
- security threats
- information systems
- saudi arabia
- financial services
- electronic commerce
- information and communication technologies
- critical infrastructure
- money laundering
- data envelopment analysis
- decision making