The Impact of E-Service Quality on Customer Satisfaction and Repurchase Intention - A Structural Equation Modelling Approach Towards Online Shopping in India.
Dhaarini SubramanianAlan T. YangAmir Talaei-KhoeiPublished in: AMCIS (2024)
Keyphrases
- customer satisfaction
- online shopping
- service quality
- service providers
- user satisfaction
- subjective norm
- electronic commerce
- information quality
- marketing strategies
- competitive advantage
- information systems
- technology acceptance
- quality of service
- product design
- call center
- customer support
- web services
- factors that influence
- business intelligence
- internet banking
- real time
- shopping behavior