Customer Experience Management (CEM).
Samuel Gallego ChimenoPublished in: DCAI (Special Sessions) (2018)
Keyphrases
- customer relationship management
- information systems
- business managers
- information management
- customer service
- electronic commerce
- data processing
- management system
- data management
- cloud computing
- customer satisfaction
- knowledge management
- customer behavior
- genetic algorithm
- network management
- learning curve
- marketing strategies
- search engine