Artificial Intelligence as Driver for Business Model Innovation in Smart Service Systems.
Jens NeuhüttlerHolger KettSandra FringsJürgen FalknerWalter GanzFlorian UrmetzerPublished in: AHFE (8) (2020)
Keyphrases
- business models
- service systems
- case study
- web technologies
- life cycle
- electronic commerce
- cloud computing
- service oriented
- conceptual framework
- service level
- call center
- enterprise systems
- knowledge management
- business opportunities
- queueing model
- arrival rate
- steady state
- theoretical framework
- probability distribution
- special case