Towards Empowering Business Process Redesign with Sentiment Analysis.
Selver SofticEgon LüfteneggerPublished in: ICICT (2) (2021)
Keyphrases
- business process
- sentiment analysis
- business processes
- opinion mining
- text classification
- sentence level
- sentiment classification
- process model
- natural language processing
- ws bpel
- case study
- sentiment lexicon
- multi aspect
- text mining
- business rules
- web services
- business process management
- user generated
- business process models
- process mining
- public opinion
- product features
- workflow model
- machine learning
- business process modeling
- information retrieval
- artificial intelligence
- data model