Reconceptualizing Digital Service Quality: a Call-to-Action and Research Approach.

Mary Tate Elfi Furtmueller Hongzhi Gao Guy Gable

Published in: PACIS (2014)

Keyphrases

service quality
customer satisfaction
service providers
electronic commerce
user satisfaction
information systems
online shopping
quality of service
information quality
competitive environment
competitive advantage
cloud computing
call center
database
real time
data mining