Choosing a reasoning style for knowledge based system: lessons from supporting a help desk.
Andrew M. DeardenDerek G. BridgePublished in: Knowl. Eng. Rev. (1993)
Keyphrases
- knowledge based systems
- knowledge base
- knowledge representation
- production rules
- inference engine
- expert systems
- knowledge acquisition
- artificial intelligence
- knowledge structures
- knowledge engineering
- rule based systems
- reasoning process
- deep knowledge
- knowledge engineers
- knowledge representation scheme
- inconsistent knowledge
- lessons learned
- customer service
- medical knowledge
- logic programming
- civil engineering
- fault management