Satisfaction with Internet-Based Services: A Longitudinal Study.

Mohamed Khalifa Vanessa Liu

Published in: ICIS (2001)

Keyphrases

longitudinal study
service quality
web services
service providers
relationship management
service oriented

service composition
service discovery
student teams
location aware
user satisfaction
service oriented architecture

mobile services
customer satisfaction
context aware
ubiquitous computing
information society
value added services

information services
web technologies
customer relationship management
distance learning
european project
online learning