Satisfaction with Internet-Based Services: A Longitudinal Study.
Mohamed KhalifaVanessa LiuPublished in: ICIS (2001)
Keyphrases
- longitudinal study
- service quality
- web services
- service providers
- relationship management
- service oriented
- service composition
- service discovery
- student teams
- location aware
- user satisfaction
- service oriented architecture
- mobile services
- customer satisfaction
- context aware
- ubiquitous computing
- information society
- value added services
- information services
- web technologies
- customer relationship management
- distance learning
- european project
- online learning