Developing Ambidextrous Routines in the IT Service Provider Industry.

Dragos Vieru Stefan Klein Simon Bourdeau Jean-Bosco Ntakirutimana

Published in: HICSS (2021)

Keyphrases

service providers
business opportunities
cloud computing
web services
end users
service quality
incident management
service provision
information technology
content providers
databases
search engine
expert systems
service requests