Facilitating Informed Decision-Making in Financial Service Encounters.
Peter HeinrichGerhard SchwabePublished in: Bus. Inf. Syst. Eng. (2018)
Keyphrases
- decision making
- decision makers
- service oriented
- web services
- service providers
- service quality
- decision support system
- management system
- decision support
- loosely coupled
- mobile services
- service discovery
- service composition
- information services
- multi criteria
- information processing
- customer service
- strategic decisions
- neural network
- influence diagrams
- decision process
- knowledge management
- risk analysis
- service delivery
- making decisions
- service management