The extended enterprise?# [1]: advancing supplier-customer competitiveness.

Robert L. Leibensperger James W. Griffith

Published in: Int. J. Manuf. Technol. Manag. (2001)

Keyphrases

competitive advantage
supply chain
electronic commerce
customer service
enterprise systems
competitive environment
software vendors
website
decision makers
information management
service quality
customer relationship management
customer knowledge