Reorienting the Information Systems Function to Support Increasing Levels of Business Service.
Magno QueirozTim ColtmanPublished in: ICIS (2014)
Keyphrases
- information systems
- service management
- knowledge management
- support systems
- customer support
- end users
- telecommunications industry
- business management
- mission critical
- service quality
- information technology
- decision making
- service provision
- business intelligence
- enterprise systems
- data mining
- web services
- enterprise wide
- business processes
- health care
- customer service
- business process
- service oriented
- systems development
- customer satisfaction
- business rules
- business applications
- social aspects
- business models
- business world