Can Social Robots Enhance Customer Satisfaction with Hotels? An Emotional Perspective.
Gehan Wishwajith PremathilakeHongxiu LiYang BaiPublished in: ACIS (2023)
Keyphrases
- customer satisfaction
- service quality
- online shopping
- mobile robot
- customer reviews
- social responsibility
- customer service
- social media
- user satisfaction
- social networks
- customer data
- product design
- marketing strategies
- multi robot
- social networking
- customer support
- social context
- robotic systems
- personality traits
- social relationships
- website
- social interaction
- emotional intelligence
- real time
- core competence
- customer retention
- database