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Partial refunds as a strategic price commitment device in advance selling in a service industry.
Zelin Zhang
Wei Shi Lim
Haitao Cui
Ze Wang
Published in:
Eur. J. Oper. Res. (2021)
Keyphrases
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case study
decision making
service providers
service oriented
service discovery
service composition
telecommunications industry
competitive market
financial services
smart spaces
management system
web services
service quality
information services
strategic decisions
information technology
point of sale