Optimally Scheduling Heterogeneous Impatient Customers.
Achal BassambooRamandeep S. RandhawaChenguang (Allen) WuPublished in: Manuf. Serv. Oper. Manag. (2023)
Keyphrases
- call center
- scheduling problem
- customer satisfaction
- scheduling algorithm
- grid environment
- round robin
- customer orders
- arrival rate
- service providers
- limited capacity
- resource constraints
- resource allocation
- asymptotically optimal
- flexible manufacturing systems
- potential customers
- scheduling decisions
- parallel machines
- customer behavior
- customer service
- real time database systems
- dynamic scheduling
- real world