User satisfaction with Arabic COVID-19 apps: Sentiment analysis of users' reviews using machine learning techniques.
Mina RamzyBahaa IbrahimPublished in: Inf. Process. Manag. (2024)
Keyphrases
- user satisfaction
- sentiment analysis
- product reviews
- online reviews
- opinion mining
- product features
- sentiment classification
- information systems
- user perceptions
- sentence level
- text classification
- customer reviews
- service quality
- multi aspect
- customer satisfaction
- social media content
- user generated
- search experience
- natural language processing
- sentiment lexicon
- artificial intelligence
- information quality
- perceived usefulness
- database
- user model
- website
- databases