A survey of information technology in the U.K. service sector.
Chee-Sing YapGeoff WalshamPublished in: Inf. Manag. (1986)
Keyphrases
- information technology
- information systems
- service providers
- service composition
- web services
- higher education
- service quality
- researchers and practitioners
- processor sharing
- single server
- service discovery
- end users
- context aware
- website
- metadata
- learning algorithm
- government agencies
- customer satisfaction
- service delivery
- neural network
- south africa
- service management
- database