Service Chains' Operational Strategies: Standardization or Customization? Evidence from the Nursing Home Industry.
Lu KongKejia HuRohit VermaPublished in: Manuf. Serv. Oper. Manag. (2022)
Keyphrases
- home care
- telecommunications industry
- home network
- empirical evidence
- web services
- case study
- service providers
- service discovery
- service provision
- incident management
- point of sale
- health care
- competitive market
- home environment
- decision making
- home appliances
- service composition
- service oriented
- world wide
- service quality
- information services
- user interface
- information technology
- information technology infrastructure
- neural network