How SMEs Strive to Achieve Competitive Advantage with IT-Supported Business Processes: An Empirical Study.
Petra SchubertUwe LeimstollPublished in: Bled eConference (2008)
Keyphrases
- competitive advantage
- business processes
- business process
- technological innovation
- knowledge management
- web services
- business environment
- competitive environment
- business rules
- business applications
- customer relationship management
- workflow management systems
- business process management
- process model
- information systems
- workflow management
- business objectives
- market competition
- business partners
- inter organizational
- business process models
- service oriented architecture