Catalog-based service request management.
Heiko LudwigJohn HoganRajesh JalukaDavid LoewensternSanthosh KumaranAllen GilbertArijit RoyThirumal R. NellutlaMaheswaran SurendraPublished in: IBM Syst. J. (2007)
Keyphrases
- management system
- service platform
- configuration management
- service delivery
- distributed computing systems
- service management
- decision making
- virtual organisations
- service provisioning
- web services
- service requests
- service oriented
- service provision
- user requests
- mission critical
- information management
- service composition
- decision support
- data processing
- public services
- knowledge management
- network management
- service quality
- end users
- metadata
- neural network
- service description
- virtual organization
- database systems
- management policies