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Exploring consumers' response to text-based chatbots in e-commerce: the moderating role of task complexity and chatbot disclosure.
Xusen Cheng
Ying Bao
Alex Zarifis
Wankun Gong
Jian Mou
Published in:
Internet Res. (2022)
Keyphrases
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consumer behavior
electronic commerce
internet usage
multimedia
product information
statistical databases
computational complexity
worst case
private information
theoretical framework
online shopping
data quality
decision problems
data mining
semantic information
website
decision making
information systems