Modelling web-based library service quality and user loyalty in the context of a developing country.
Bala HarunaK. KiranMuzammil TahiraPublished in: Electron. Libr. (2017)
Keyphrases
- service quality
- user satisfaction
- developing countries
- customer satisfaction
- online shopping
- service providers
- electronic commerce
- information systems
- competitive advantage
- job satisfaction
- quality of service
- information and communication technologies
- call center
- distance learning
- e government
- competitive environment
- current situation
- customer loyalty
- user preferences
- business processes
- end users
- data mining
- information quality