Knowledge Management and Innovation Performance in Australian Service Sector Organizations.
Marianne GloetDanny SamsonPublished in: HICSS (2012)
Keyphrases
- knowledge management
- organizational learning
- information technology
- knowledge assets
- case study
- knowledge sharing
- semantic web
- competitive advantage
- information systems
- intellectual capital
- web based learning
- software engineering
- service providers
- business intelligence
- public and private sectors
- knowledge workers
- change management
- knowledge management systems
- service quality
- strategic decisions
- web services
- tacit knowledge
- service oriented
- service delivery
- higher education
- e government
- decision making
- loosely coupled
- knowledge engineering
- customer service
- steady state
- software development
- management system
- end users