An Integrated Evaluation Model for Service Quality of Hospitals: A Case Study From Turkey.
Birdogan BakiIskender PekerPublished in: J. Multiple Valued Log. Soft Comput. (2015)
Keyphrases
- evaluation model
- service quality
- information systems
- customer satisfaction
- evaluation method
- service providers
- quality evaluation
- user satisfaction
- evaluation process
- artificial immune network
- fuzzy theory
- electronic commerce
- fuzzy comprehensive evaluation method
- quality of service
- analytic hierarchy process
- fuzzy comprehensive evaluation
- sustainable development
- case study
- incident management
- bp neural network
- fuzzy analytic hierarchy process
- call center
- information quality
- competitive advantage
- databases
- competitive environment
- real time
- technology acceptance
- machine learning
- artificial intelligence
- online shopping
- response time