An empirical study of human Web assistants: implications for user support in Web information systems.
Johan AbergNahid ShahmehriPublished in: CHI (2001)
Keyphrases
- web information systems
- end users
- user experience
- user centered
- systems engineering
- human users
- information systems
- user interface
- user friendly interface
- web interface
- user centric
- information overload
- web pages
- internet users
- website
- web applications
- search engine
- database
- exploratory search
- web information
- user interaction
- digital libraries
- knowledge management
- relational databases
- semantic web
- user communities
- user preferences
- web documents
- knowledge acquisition
- recommender systems
- web services
- social networks
- artificial intelligence
- information retrieval