An empirical study of human Web assistants: implications for user support in Web information systems.

Johan Aberg Nahid Shahmehri

Published in: CHI (2001)

Keyphrases

web information systems
end users
user experience
user centered
systems engineering
human users
information systems
user interface
user friendly interface

web interface
user centric
information overload
web pages
internet users
website
web applications
search engine
database

exploratory search
web information
user interaction
digital libraries
knowledge management
relational databases
semantic web
user communities

user preferences
web documents
knowledge acquisition
recommender systems
web services
social networks
artificial intelligence
information retrieval