A queueing system with returning customers and waiting line.
Jesus R. ArtalejoPublished in: Oper. Res. Lett. (1995)
Keyphrases
- single server
- single server queue
- queue length
- interarrival and service times
- queueing model
- steady state
- state dependent
- priority scheduling
- queueing systems
- heavy traffic
- waiting times
- finite buffer
- service times
- arrival process
- arrival rate
- queueing networks
- markov chain
- customer service
- call center
- long run
- line segments
- information systems
- data sets
- stationary distribution
- customer relationship management
- flow control
- customer behavior
- customer requirements