Social Media and Online Reputation Management as Practice: First Steps Towards Social CRM?
Thomas StengerPublished in: Int. J. Technol. Hum. Interact. (2014)
Keyphrases
- reputation management
- social media
- microblog posts
- social web
- social networks
- online social media
- user generated content
- social interaction
- social networking
- social media sites
- social media platforms
- social networking sites
- social media data
- online social networks
- online communities
- social relationships
- online forums
- information diffusion
- social context
- online social
- information extraction
- social connections
- peer to peer