Predicting Customer Call Intent by Analyzing Phone Call Transcripts based on CNN for Multi-Class Classification.
Junmei ZhongWilliam LiPublished in: CoRR (2019)
Keyphrases
- multi class classification
- multi class
- multi class svm
- binary classification
- multi class support vector machines
- support vector
- binary classifiers
- multi class boosting
- ordinal classification
- multi task learning
- support vector machine
- pairwise
- feature selection
- data sets
- feature vectors
- data streams
- automatic speech recognition
- neural network